FAQ

How long do orders take to be processed? 

My average processing time is around 5-7 days, but orders may take up to 14 days to be processed. If you would like your order to be bumped to the top of my list, add Rush my order to your order.

Was the $1 mystery box video real?

Unfortunately, that video was just a joke. If you would like to get an idea of what real mystery boxes look like check out my 'Mystery Boxes 🍄' playlist on TikTok

What crystals do you recommend for certain needs/beginners/etc.?

If you would like some guidance or advice on which crystals to purchase, please send me an email at thestubbornwitchshop@gmail.com . Mystery boxes are also a great option if you are not sure which crystals to choose. Make sure to leave me a note on your order about what you’re looking for, that way I can curate a super special mystery box just for you. 

What is a TikTok live sale? When do you do them? How can I find it?

A TikTok live sale is a live shopping experience featuring some of the crystals I sell. TikTok live sales include items on my website, and exclusive items that will only be offered in live sales. They typically last around 3 hours, and are a great way to shop for crystals you may want to take a better look at. Make sure to check out the live sale rules before attending to learn more about the process of claiming, and purchasing your basket.

I typically do live sales every other week on Thursdays or Fridays. If I have a live sale scheduled you can find the link to register on my TikTok page just below my bio. I schedule live sales a week in advance.

When I go live you can access the live on either your TikTok activity page at the very top, or from my profile.

How do I find out what crystals I received?  

If you have questions about which crystals you received, please send me an email with a picture of your order. You can also check out our crystal descriptions page to learn more.